Per-pet-ual licence

A dog owner who went to renew the licences for her pets complained to us when the municipality also charged her to renew the licence of a dog that had died six months earlier. She was told she had missed the timeframe to report the dog’s death and return its tag – a requirement that was not on the municipality’s website. We spoke with municipal officials, who agreed to amend their by-law and website to make the process for cancelling a pet licence clear to the public, and to refund the woman’s additional fee.

Read about how we helped other people in our Selected cases.